It is our goal to make your hospital stay as comfortable and pleasant as possible.  You are the reason we are here.  Taking care of your needs is a priority for our team.  

Upon Arrival

When you arrive at Crossgates River Oaks Hospital, please check in at the main information desk with a volunteer.  Our admitting specialist will greet you and begin the registration process.  You will be given an identification bracelet that must be worn until you are discharged from the hospital.  If this bracelet comes off for any reason, please notify your nurse and ask for a new one.

To prepare for the registration process, please bring the following items with you:

• Your health insurance card
• Personal identification (such as driver's license or picture ID)
• List of current medications List of current physicians and their phone numbers
• A copy of your advance directives (if you have created one)
• Any medical records, x-ray films or test (if you doctor has requested them)

If you are having a surgical procedure, a member of our team will escort you and your family to our surgical suite.  As you enter the surgery suite, your family and friends will be given a pager so they can be reached by our staff and your surgeon.  A surgical waiting room is available near our surgery suite for the comfort of your family and friend's. 

Depending upon your procedure, you may be directed to an exam room where you will change into a hospital gown.  If you are scheduled for a procedure that requires an overnight stay, your personal items will be identified and taken to the nurse's station on your unit.  Please send home any valuables that you have with you.  If you must keep your valuables at the hospital, we urge you to place them in the hospital safe.

Your nurse may conduct a brief examination, which could include taking your temperature, blood pressure, height and weight, and listening to your heart through a stethoscope. At some point, your surgeon and anesthesiologist will speak to you prior to surgery.  You will be asked to sign a consent for procedure form if you did not previously complete one in your surgeon's office.