Preparing for Discharge
Once your physician has determined that you are ready to go home, our staff will give you discharge instructions and pamphlets that help you care for yourself following your hospital stay. Be sure you are clear about discharge instructions, including medications you need and information regarding a follow-up visit. Make sure you are given a phone number to call if you have any questions.
For your safety, we will provide wheelchair transportation to the lobby exit where a family member can safely pick you up in the car. Be sure to gather all of your personal belongings and ask for any valuables you may have in our safe in the administrative supervisor's office.
Please know that Crossgates River Oaks Hospital's case manangement department will work to give you and your family access to all available services that help advance your recuperation and rehabilitation. Our discharge planners assess each patient at the time of admission and follow their care until discharge.
Crossgates River Oaks Hospital's case managers can assist with coordination of the discharge plan, which may include:
- Nursing home or assisted living facilities
- Working with your insurance company
- Home health care
- Durable medical equipment
- Rehabilitation
- Transportation
- Hospice
- Community resources
Our case management department office hours are Monday through Friday from 8:00 a.m. to 5:00 p.m. To speak with one of our case managers, please call (601) 824-8554.
- Resolution of Patient Concerns About Your Care Treatment or Services
The medical staff and the employees of Crossgates River Oaks Hospital seek to treat our patients with fairnes and concern, recognizing their needs and satisfying them to the extent possible. If you have a concern about your care, treatment or services please tell any employee so we can respond. If you are not satisfied with our response, you may call Administration by dialing ext 8564 from the phone in your room. You may call the MS Department of Health for any unresolved concerns about care, treatment or services provided by this hospital. The telephone number is 1-800-227-7308 and the address is P.O. Box 1700 Jackson, MS 39125-1700.
You may also contact the Joint Commission with unresolved complaints. Their telephone number is 1-800-994-6610 or email address is complaint@jointcommision.org